Marine Corps JPEO-CBD
Knowledge Management Directorate – Information Systems Support

Services included:

  • Analytical and Specialty Engineering
  • Business Process Improvement
  • IT Infrastructure Support (Web development, help desk, system migration)

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IntePros Federal provided ongoing analytical and specialty engineering support to the Knowledge Management (KM) Directorate, Joint Program Executive Office, Chemical and Biological Defense (JPEO–CBD), subordinate Joint Program Managers, and other members of the Chemical and Biological Defense community. IntePros Federal supported the JPEO CBD KM Directorate in developing a Business Enterprise Architecture (BEA)-based approach to managing the organization’s current and future information systems. The effort included requirements for process modeling, improvement, and documentation, including analysis of roles and responsibilities, and quantification of cost and risk, course of action (COA) recommendations and implementation. Additional requirements included support for existing IT infrastructure elements (e.g., LiveLink®, associated Web pages, and help desk support for business systems) and, where necessary, support for migration from old to new systems. IntePros Federal instituted a program for regular updates to CBD-sponsored Web pages and related links. The goal was to maintain and expand a CBD business enterprise architecture that could be used as a framework for identifying requirements and developing and sustaining supporting information systems in accordance with all applicable OMB and DoD standards.

 

Our technical staff was responsible for maintaining and expanding the JPEO–CBD BEA. We assisted the JPEO KM Office in developing a BEA-based approach to managing the organization’s information systems, both current and future. The effort included an analysis of EA artifacts to assure compliance with the published DoD and Federal EA frameworks; developing the documentation for EA governance procedures; program management planning and execution; developing business process modeling documentation; conducting an inventory of current systems and processes; performing a gap analysis; and developing a sequencing plan. We quantified program attributes to support course of action (COA) selection, employing structured decision-support techniques (e.g., data analysis methods, simulation) and developing quantifiable business cases. Our staff was responsible for assessing the current JPEO architecture baseline and considering both technical and programmatic elements affecting operational efficiency and supportability, which included implementing a data collection framework and providing analysis of findings to the KM office. Technical staff provided sustainment operations for the JPEO–CBD integrated data environment (IDE)—a Web-based system developed with Open Text LiveLink® software.

 

The systems support staff provided system administration, help desk, and user assistance in employing system functions. The information on the IDE was migrated to a new Web-based system—the JPEO–CBD KC, which is based on IBM Lotus Notes software. IntePros Federal migrated information between the systems and used the system and its capabilities to support various user processes. We developed training courses on how to use the various aspects of the new system. Effort also included maintaining and improving existing Web pages (both public access and restricted), improving site formats, complying with Section 508 to ensure accessibility, and ensuring compliance with Army and DoD standards for site hosting.  Staff assisted in the development and enforcement of content management standards and guidelines; researched requirements and assisted users in gaining access to financial, human resource, training, and security systems operated by other government agencies, and provided Tier 1 help desk support for JPEO–CBD business systems. IntePros Federal ensured systems support requirements were accomplished in accordance with the provisions of the QASP, provided for a flexible capability to support end-user training and help desk requirements, and instituted a program for regular updates to CBD-sponsored Web pages and related links.