Desktop and Tier 1 Help Desk Services








IntePros Federal provided the following services:

• Desktop management services, including hardware and software, email, and directory services

• Local network management services, demarcated by the router at the local site

• Management of file and print servers

• Tier 1 IT support

IntePros provided IT services to the provider of Tier 1 IT support for all FHWA staff at all FHWA’s field locations. IntePros performed migration of field sites to the COE in the following areas:

• Email

• Systems Management Server (SMS)

• Desktops and Laptops

• File and Print Servers

• Shared Administrative Control of Field Routers and layer 2 switches

• Server Backups