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IntePros Federal understands the rapid evolution of IT and the significant value it provides in  improving enterprise operations. The application of state-of-the-art enterprise solutions can greatly improve organizational effectiveness and enhance the delivery of overall value to customers, stakeholders, and employees.

The Four Pillars of Information Management

The IntePros Federal Team understands that effective and complete planning for enterprise information management is critical. Our team follows the structure of the “Architecture of Enterprise Knowledge Management”, developed by Dr. Michael Stankosky of the George Washington University Institute of Knowledge Management.  This structure has been implemented and proven in the operational environment by IntePros Federal’s Dr. Charlie Bixler. The four IM pillars are leadership, organization, technology, and learning in support of enterprise-wide IT/IM initiatives.   These pillars represent “critical success factors” for an information systems implementation. The new business environment demands foresight, conversion, innovation, and adaptation in contrast to the traditional emphasis on optimization.




IntePros Federal considers Leadership the most critical factor.  Our leaders develop business and operational strategy to survive and position for success in today’s dynamic environment. Focus must be on building executive support and providing a framework for integrating IT into the organization’s business strategy.


The value of knowledge creation and collaboration must be intertwined throughout an enterprise. Operational processes must align with the IM framework and strategy, including all organizational performance metrics and objectives.


Technology enables and provides the infrastructure and tools to support IM within an enterprise.  While cultural and organizational changes are vital to achieving a IM strategy, a lack of the proper tools and technology infrastructure can invariably lead to failure.


IntePros Federal understands that ultimately, people are responsible for using the IT tools and performing the necessary day-to-day operations.  Organizational learning must be addressed with approaches such as increasing internal communications, promoting cross-functional teams, and creating a learning community


In summary, IntePros Federal believes that an organized and structured approach to Information Technology and Information Management is necessary to successful enterprise environments and particularly essential to Government agencies.  Significant benefits can be achieved from leveraging existing infrastructure or re-evaluating core business processes.  These business benefits often include:

  • Process and Product Improvement  (enhanced productivity and performance, reduced costs and schedule, product reliability and standardization, transfer of Best Practices)
  • Increased Sharing  (collaboration and sharing of knowledge to enhance performance and  innovation)
  • Increased Operational Performance  (increased capacity to serve clients, make more efficient and accurate decisions)
  • Enhanced Organizational Capabilities  (decreased dependency on specific individuals, identification of new knowledge and knowledge leaders/experts)




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